APRIL V. SYKES Assistant Project Manager | IT Professional | CAPM Candidate 2025 CONTACT INFORMATION Email: april_sykes@proton.me Portfolio: https://aprilsykes.com Location: Pacific Northwest, Washington State Availability: Immediate PROFESSIONAL SUMMARY Experienced IT professional with 20+ years in infrastructure management and team leadership, transitioning to formal project management. CAPM candidate 2025, BAS-IS student (3.94 GPA), expert in systems analysis, team coordination, and technical project delivery. CORE COMPETENCIES • Project Management & Coordination • Team Leadership & Supervision • IT Infrastructure & Operations • Systems Analysis & Administration • Technical Documentation • Process Improvement & Optimization • Vendor & Stakeholder Management • Budget Planning & Resource Allocation • Change Management & Implementation • Quality Assurance & Testing • Risk Assessment & Mitigation • Cross-functional Collaboration • Remote Team Management • Agile & Scrum Methodologies • ITIL Service Management • Network & Database Administration EDUCATION Bachelor of Applied Science in Information Systems Olympic College | Current GPA: 3.94 | Expected 2025 CERTIFICATIONS & TRAINING • CAPM (Certified Associate in Project Management) - In Progress 2025 • Multiple Cisco CCNA Certifications • TestOut PC Pro, Network Pro, Linux Pro Certifications • CompTIA A+ Certified Professional • Continuous learning in Agile, Scrum, and Project Management best practices PROFESSIONAL EXPERIENCE Dell Technologies (via CHI/Jewish Hospital & UofL Health) | 2008-2023 Team Lead & Systems Analyst • Led cross-functional teams of 8+ technical professionals • Managed 24x7 operations for enterprise healthcare systems • Coordinated projects across multiple departments and locations • Implemented process improvements reducing incident response time by 40% • Supervised international team coordination with Plano, TX operations • Maintained 99.9% uptime for critical healthcare infrastructure • Managed vendor relationships and contract negotiations Olympic College | 2023-Present Student & Research Assistant • Maintaining 3.94 GPA in Bachelor of Applied Science program • Contributing to IT infrastructure improvement projects • Developing project management skills through academic coursework Previous Roles | 2003-2008 Computer Operations Specialist & Systems Administrator • Progressive advancement through technical roles • Built foundation in IT operations and team coordination TECHNICAL SKILLS Operating Systems: Windows Server, Linux, Unix Networking: TCP/IP, DNS, DHCP, VPN, Cisco technologies Databases: SQL Server, Oracle, MySQL Project Tools: Microsoft Project, Jira, Confluence, Slack Cloud Platforms: AWS, Azure basics Programming: Basic scripting (PowerShell, Bash) Applications: Microsoft Office Suite, Visio, SharePoint PROJECT MANAGEMENT SKILLS • Project Planning & Scheduling • Scope, Time, & Cost Management • Risk & Quality Management • Communication & Stakeholder Management • Team Building & Leadership • Agile & Waterfall Methodologies • Change Control & Documentation • Vendor & Procurement Management ACHIEVEMENTS • Successfully managed teams of 8+ professionals across multiple shifts • Maintained 24x7 operations with 99.9% uptime for critical systems • Implemented process improvements reducing costs by 25% • Led successful technology migrations with zero downtime • Earned recognition for exceptional team leadership and coordination • Consistently exceeded performance targets and KPIs PROFESSIONAL ATTRIBUTES • Strong analytical and problem-solving abilities • Excellent written and verbal communication skills • Detail-oriented with focus on quality and accuracy • Adaptable to changing priorities and requirements • Collaborative team player with leadership experience • Self-motivated with ability to work independently • Committed to continuous learning and professional development CAREER OBJECTIVE Seeking an Assistant Project Manager position where I can leverage my extensive IT operations experience, team leadership skills, and formal project management training to contribute to successful project delivery and organizational growth. AVAILABILITY • Immediate start available • Open to remote, hybrid, or on-site work arrangements • Willing to travel as needed for project requirements • Flexible schedule to accommodate project demands SECURITY CLEARANCE • Eligible for security clearance if required • Clean background and professional references available REFERENCES Professional references available upon request --- Keywords: Project Manager, Assistant Project Manager, IT Project Manager, Technical Project Manager, Project Coordinator, Program Coordinator, Project Analyst, Business Analyst, Team Lead, Team Leader, Systems Analyst, IT Operations, Infrastructure Management, CAPM, PMI, Agile, Scrum, IT Professional, Technical Leadership, Process Improvement, Change Management, Vendor Management, Stakeholder Management, Healthcare IT, Enterprise Systems, Remote Work, Pacific Northwest, Washington, Seattle, Olympia, Tacoma