APRIL V. SYKES IT Assistant Project Manager | IT Internship Candidate | Technical Project Coordination CONTACT INFORMATION Email: april_sykes@proton.me Portfolio: https://aprilsykes.com Location: Pacific Northwest, Washington State Availability: Immediate PROFESSIONAL SUMMARY Experienced IT professional with 20+ years in infrastructure management and technical team leadership, seeking IT Assistant Project Manager roles and IT internship opportunities. CAPM candidate 2025, BAS-IS student (3.94 GPA), bringing mature perspective and deep technical knowledge to entry-level project management positions. CORE COMPETENCIES FOR IT ASSISTANT PM ROLES • IT Project Coordination & Support • Technical Documentation & Communication • Infrastructure Management & Operations • Team Coordination & Collaboration • Vendor Relations & Support • Change Management Support • Quality Assurance & Testing Support • Risk Assessment & Reporting • Budget Tracking & Resource Planning • Stakeholder Communication • Process Improvement & Optimization • Technical Training & Mentoring • IT Service Management (ITIL) • Agile & Scrum Support • Project Scheduling & Tracking • Technical Problem-solving • Cross-functional Team Support • Client Relationship Management • System Implementation Support • Technology Integration Assistance EDUCATION & CERTIFICATIONS Bachelor of Applied Science in Information Systems Olympic College | Current GPA: 3.94 | Expected 2025 • CAPM (Certified Associate in Project Management) - In Progress 2025 • Multiple Cisco CCNA Certifications (Verified) • TestOut PC Pro, Network Pro, Linux Pro Certifications • CompTIA A+ Certified Professional • Continuous learning in IT Project Management methodologies PROFESSIONAL EXPERIENCE IT Team Lead & Technical Coordinator | Dell Technologies Partnership CHI/Jewish Hospital & UofL Health | 2008-2023 • Led technical teams of 8+ IT professionals in 24x7 healthcare environment • Coordinated IT projects including system upgrades, network implementations, and software deployments • Supported project managers with technical expertise and team coordination • Managed vendor relationships and assisted with technology procurement processes • Maintained detailed project documentation and status reporting • Implemented process improvements reducing incident response time by 40% • Provided technical leadership for complex infrastructure projects • Coordinated cross-departmental collaboration for enterprise-wide initiatives Systems Analyst & Infrastructure Support | Dell Technologies Partnership CHI/Jewish Hospital & UofL Health | 2008-2015 • Analyzed enterprise IT systems and provided project support recommendations • Assisted with infrastructure projects including server upgrades and network expansions • Maintained technical documentation and supported change control processes • Collaborated with project teams on technology implementations • Provided technical expertise for system integrations and rollouts Computer Operations Specialist | Previous Roles 2003-2008 • Progressive advancement through technical support and coordination roles • Built foundation in IT operations, system administration, and project support • Developed skills in technical documentation and process improvement TECHNICAL SKILLS FOR IT ASSISTANT PM ROLES Project Management Tools: • Microsoft Project, Jira, Confluence, Slack • SharePoint, Teams, project documentation tools • Agile/Scrum frameworks and methodologies • ITIL service management framework • Change management and version control Technical Infrastructure: • Windows Server, Linux, Unix environments • TCP/IP, DNS, DHCP, VPN, Cisco networking • SQL Server, Oracle, MySQL databases • VMware virtualization and cloud platforms • Active Directory and identity management • Backup and disaster recovery systems IT Support Specializations: • Network infrastructure support and coordination • Server management and maintenance coordination • Software deployment and rollout support • Database management and optimization support • Cybersecurity implementation assistance • Cloud migration project coordination • Legacy system modernization support • Disaster recovery planning and testing WHAT I BRING TO IT ASSISTANT PM ROLES • **Technical Credibility:** 20+ years hands-on IT experience provides deep understanding of technical challenges • **Mature Perspective:** Professional work ethic and reliability beyond typical entry-level candidates • **Team Leadership:** Proven ability to coordinate teams and manage competing priorities • **Communication Skills:** Bridge technical and business stakeholders effectively • **Problem-solving:** Analytical approach to complex technical and process challenges • **Continuous Learning:** Actively pursuing formal PM education and certification • **Industry Knowledge:** Healthcare IT, HIPAA compliance, and enterprise systems experience INTERNSHIP VALUE PROPOSITION • **Immediate Contribution:** Can contribute from day one with minimal training • **Mentoring Opportunity:** Experienced professional seeking to learn PM methodologies • **Reliability:** Mature candidate with proven work history and professional references • **Technical Depth:** Brings 20+ years of IT knowledge to support project teams • **Fresh Perspective:** Academic PM training combined with real-world IT experience • **Professional Network:** Established connections in IT industry and healthcare sector TARGET OPPORTUNITIES Entry-Level Positions: • IT Assistant Project Manager • Assistant IT Project Manager • IT Project Coordinator • Technical Project Coordinator • Junior IT Project Manager • IT Project Analyst Internship Opportunities: • IT Project Management Intern • Technology Project Intern • Infrastructure Project Intern • Systems Administration Intern • IT Operations Intern • Business Analysis Intern PREFERRED PROJECT TYPES • IT infrastructure upgrades and implementations • Software deployment and rollout projects • Network expansion and optimization projects • System migration and modernization projects • Cloud adoption and digital transformation • Cybersecurity enhancement projects • Process improvement and optimization initiatives • Vendor evaluation and technology procurement WORK PREFERENCES & AVAILABILITY • **Location:** Pacific Northwest preferred, open to remote and hybrid arrangements • **Schedule:** Flexible full-time or part-time based on academic commitments • **Travel:** Available for local travel, limited long-distance travel for internships • **Start Date:** Immediate availability for full-time, flexible for part-time/internship • **Compensation:** Open to competitive entry-level salaries or unpaid internships for learning INDUSTRY EXPERIENCE • **Healthcare IT:** HIPAA compliance, clinical workflows, patient care systems • **Enterprise Technology:** Large-scale infrastructure, 24x7 operations, vendor management • **Academic Environment:** Currently enrolled, understand academic/corporate balance • **Regulatory Compliance:** Experience with healthcare regulations and audit processes ACHIEVEMENTS RELEVANT TO IT ASSISTANT PM ROLES • Successfully coordinated teams through complex technical implementations • Maintained 99.9% uptime for critical enterprise systems serving 1,200+ users • Led process improvement initiatives reducing operational costs by 25% • Managed vendor relationships for multi-million dollar technology investments • Provided technical leadership during zero-downtime system migrations • Implemented monitoring systems improving incident detection by 60% • Coordinated international team collaboration across multiple time zones PROFESSIONAL DEVELOPMENT • Currently pursuing CAMP certification (Project Management Institute) • Academic coursework in information systems and project management • Continuous learning in Agile, Scrum, and modern PM methodologies • Professional development in emerging technologies and digital transformation REFERENCES & RECOMMENDATIONS • Former IT supervisors and technical managers • Cross-functional business stakeholders • Academic faculty and project advisors • Vendor partners and technology providers • Available upon request with contact information SECURITY CLEARANCE • Eligible for security clearance if required for government/contractor roles • Clean background check with 20+ year professional career history • Experience with HIPAA, SOX, and regulatory compliance requirements UNIQUE QUALIFICATIONS FOR IT ASSISTANT PM • Combines deep technical expertise with formal PM education • Proven leadership experience in high-pressure, 24x7 environments • Strong analytical skills with attention to detail and process improvement • Excellent communication abilities with technical and non-technical stakeholders • Commitment to continuous learning and professional development • Reliability and professionalism demonstrated over 20+ year career --- Keywords: IT Assistant Project Manager, Assistant IT Project Manager, IT Project Coordinator, Technical Project Coordinator, Junior IT Project Manager, IT Intern, IT Project Management Intern, Technology Intern, Infrastructure Intern, Systems Intern, Entry Level IT Project Management, IT Project Support, Technical Project Support, Pacific Northwest, Seattle, Washington, CAMP, Project Management, Healthcare IT, Enterprise Technology