APRIL V. SYKES IT Project Manager | Technical Project Management | Infrastructure Specialist CONTACT INFORMATION Email: april_sykes@proton.me Portfolio: https://aprilsykes.com Location: Pacific Northwest, Washington State Availability: Immediate PROFESSIONAL SUMMARY Experienced IT Project Manager with 20+ years in infrastructure management, technical team leadership, and enterprise system operations. CAPM candidate 2025, BAS-IS student (3.94 GPA), specializing in technical project delivery, IT operations, and cross-functional team coordination for mission-critical systems. CORE IT PROJECT MANAGEMENT COMPETENCIES • Technical Project Planning & Execution • IT Infrastructure Project Management • Systems Implementation & Migration • Network & Database Project Coordination • Software Deployment & Rollout Management • Enterprise Technology Integration • IT Service Management (ITIL) • Digital Transformation Projects • Cloud Migration & Modernization • Legacy System Upgrades • Cybersecurity Project Coordination • Vendor Management & Technology Procurement • IT Budget Planning & Resource Allocation • Risk Assessment & Technical Risk Mitigation • Change Management for IT Systems • Quality Assurance & Testing Coordination • Agile & Scrum for IT Projects • Cross-functional Technical Team Leadership • Stakeholder Communication & Reporting • Project Documentation & Technical Writing EDUCATION & CERTIFICATIONS Bachelor of Applied Science in Information Systems Olympic College | Current GPA: 3.94 | Expected 2025 • CAPM (Certified Associate in Project Management) - In Progress 2025 • Multiple Cisco CCNA Certifications (Verified) • TestOut PC Pro, Network Pro, Linux Pro Certifications • CompTIA A+ Certified Professional • Continuous learning in IT Project Management methodologies PROFESSIONAL EXPERIENCE IT Team Lead & Technical Project Manager | Dell Technologies Partnership CHI/Jewish Hospital & UofL Health | 2008-2023 • Led technical teams of 8+ IT professionals across multiple shifts and locations • Managed 24x7 IT operations for enterprise healthcare infrastructure serving 1,200+ users • Coordinated complex IT projects including system upgrades, network implementations, and software deployments • Implemented process improvements reducing incident response time by 40% and operational costs by 25% • Supervised international technical team coordination with Plano, TX operations center • Maintained 99.9% uptime for critical healthcare IT infrastructure and patient care systems • Managed vendor relationships and technology procurement for multi-million dollar IT projects • Led successful technology migrations with zero downtime for critical patient care systems • Coordinated cross-departmental IT projects involving clinical, administrative, and technical teams Systems Analyst & Infrastructure Coordinator | Dell Technologies Partnership CHI/Jewish Hospital & UofL Health | 2008-2015 • Analyzed and optimized enterprise IT systems performance and reliability • Coordinated infrastructure projects including server upgrades, network expansions, and database migrations • Managed technical documentation and change control processes • Collaborated with vendors on technology implementations and system integrations • Provided technical project support for EPIC EMR system rollouts and upgrades Computer Operations Specialist & Technical Coordinator | Previous Roles 2003-2008 • Progressive advancement through technical roles in enterprise environments • Built foundation in IT operations, system administration, and project coordination • Managed technical projects for critical business systems and infrastructure TECHNICAL PROJECT MANAGEMENT SKILLS Project Planning & Methodologies: • Microsoft Project, Jira, Confluence, Slack • Agile, Scrum, Waterfall methodologies • IT Service Management (ITIL framework) • Change Management (ITIL/MOF) • Risk Management & Technical Risk Assessment Technical Infrastructure: • Windows Server, Linux, Unix environments • TCP/IP, DNS, DHCP, VPN, Cisco networking • SQL Server, Oracle, MySQL databases • VMware virtualization and cloud platforms • Active Directory and identity management • Backup and disaster recovery systems IT Project Types: • Network infrastructure upgrades and expansions • Server migrations and data center projects • Software deployment and application rollouts • Database migrations and optimization projects • Cybersecurity implementations and upgrades • Cloud migration and modernization projects • ERP/CRM system implementations • Legacy system modernization and replacement • Disaster recovery and business continuity planning MAJOR IT PROJECT ACHIEVEMENTS • Successfully managed enterprise-wide EPIC EMR system upgrades affecting 1,200+ healthcare users • Led data center consolidation project resulting in 30% cost reduction and improved efficiency • Coordinated multi-site network infrastructure upgrade across 5 healthcare facilities • Managed 24x7 IT operations team through critical system migrations with zero patient care impact • Implemented automated monitoring systems reducing incident detection time by 60% • Led vendor evaluation and selection process for $2M+ technology infrastructure investments • Coordinated cybersecurity enhancement projects ensuring HIPAA compliance and data protection TECHNICAL CERTIFICATIONS & CONTINUING EDUCATION • Cisco CCNA: Switching, Routing, and Wireless Essentials • Cisco CCNA: Introduction to Networks • CompTIA A+ PC Technician (Hardware/Software) • TestOut PC Pro Certification • TestOut Network Pro Certification • TestOut Linux Pro Certification • Ongoing CAMP certification preparation (2025) • Continuous professional development in Agile and IT project management PROFESSIONAL ATTRIBUTES FOR IT PROJECT MANAGEMENT • Strong analytical and technical problem-solving abilities • Excellent technical communication with both IT and business stakeholders • Detail-oriented with focus on quality and system reliability • Adaptable to changing technology requirements and project priorities • Collaborative leader with extensive cross-functional IT team experience • Self-motivated with ability to manage complex technical projects independently • Committed to continuous learning in emerging technologies and PM methodologies TARGET IT PROJECT MANAGEMENT ROLES • IT Project Manager • Technical Project Manager • Infrastructure Project Manager • Systems Project Manager • IT Program Manager • Senior IT Project Manager • Technology Implementation Manager • Digital Transformation Project Manager PREFERRED PROJECT TYPES • Infrastructure modernization and upgrades • Cloud migration and digital transformation • Enterprise software implementations • Network and cybersecurity projects • Data center consolidation and optimization • Legacy system modernization • Healthcare IT and compliance projects • Multi-site technology rollouts INDUSTRY EXPERIENCE & EXPERTISE • Healthcare IT (HIPAA compliance, clinical systems, EMR implementations) • Enterprise Technology (large-scale infrastructure, 24x7 operations) • Financial Services IT (secure systems, regulatory compliance) • Government/Federal IT (security clearance eligible) AVAILABILITY & WORK PREFERENCES • Immediate start available for IT project management roles • Open to remote, hybrid, or on-site work arrangements • Willing to travel for project implementations and team coordination • Flexible schedule to accommodate project demands and go-live events • Available for after-hours support during critical project phases SECURITY CLEARANCE & BACKGROUND • Eligible for security clearance if required for government/contractor roles • Clean background check with 20+ year professional IT career history • Experience with HIPAA, SOX, and other regulatory compliance requirements REFERENCES Professional references available from: • Former IT supervisors and technical managers • Cross-functional business stakeholders • Vendor partners and technology providers • Academic references from Olympic College IT faculty --- Keywords: IT Project Manager, Technical Project Manager, Infrastructure Project Manager, Systems Project Manager, IT Program Manager, Technology Project Management, IT Operations, Network Projects, Database Projects, Cloud Migration, Digital Transformation, Enterprise Technology, Healthcare IT, System Implementation, Software Deployment, Technical Team Leadership, ITIL, Agile, Scrum, Project Coordination, Vendor Management, Pacific Northwest, Seattle, Washington